FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are xenira® pet carriers safe for my cat?**
A: Absolutely! Our xenira® pet carriers are crafted from non-toxic, pet-safe materials and undergo stringent quality checks. Designed with your cat’s safety and comfort in mind, they provide a secure travel experience.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1-3 business days. Standard shipping within Hong Kong takes 3-7 business days, and international shipping may take 7-21 business days depending on customs and location.
**Q: Can I track my order?**
A: Yes, once your order ships, a tracking number will be emailed to you. You can use it to track your package via the carrier's website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@xenira.shop with photos of the damage. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 business days before shipment. After processing, cancellations are not possible. Please contact us immediately if you need assistance.
**Contact Information**
🏢 Address: FORNTON KNITTING COMPANY LIMITED, Unit A, 32/F, Legend Tower - 7 Shing Yip Street - Kwun Tong Kowloon - Hong Kong
📞 Phone: +8522790 1000
📧 Email: service@xenira.shop
**Q: Are xenira® pet carriers safe for my cat?**
A: Absolutely! Our xenira® pet carriers are crafted from non-toxic, pet-safe materials and undergo stringent quality checks. Designed with your cat’s safety and comfort in mind, they provide a secure travel experience.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1-3 business days. Standard shipping within Hong Kong takes 3-7 business days, and international shipping may take 7-21 business days depending on customs and location.
**Q: Can I track my order?**
A: Yes, once your order ships, a tracking number will be emailed to you. You can use it to track your package via the carrier's website.
**Q: What if my item arrives damaged or defective?**
A: Please contact us within 7 days of receiving your order at service@xenira.shop with photos of the damage. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 business days before shipment. After processing, cancellations are not possible. Please contact us immediately if you need assistance.
**Contact Information**
🏢 Address: FORNTON KNITTING COMPANY LIMITED, Unit A, 32/F, Legend Tower - 7 Shing Yip Street - Kwun Tong Kowloon - Hong Kong
📞 Phone: +8522790 1000
📧 Email: service@xenira.shop